Search Content


Featured Content


Content Categories



Professional Services Automation

Professional Services Automation (frequently abbreviated to PSA) is software designed for professional services organizations, such as consultants and IT services organizations.

PSA software is used to manage the delivery of client projects, and the resources which are required for those projects, such as skilled personnel and equipment. Typically, functions include project management and documentation, time recording, billing, and reporting.

Many PSA systems are integrated with accounting, Customer Relationship Management (CRM) systems and payroll systems. Those familiar with ERP software may like to think of PSA as an ERP system for a services organization.


Related Sales Management Software Articles

Measuring employee performance?


Recently I was asked if time and results were the only things you could use to measure employee performance. Here's a snippet of my response. The most important thing to remember when measuring performance is that you are trying to measure the...

Read more about Measuring employee performance?...

What we can learn from KIPP


KIPP is the network of public charter schools that stands at the vanguard of America’s burgeoning education-reform movement. The acronym means, “Knowledge is Power Program”; the motto is “Work Hard. Be Nice.” That’s also the title of an important...

Read more about What we can learn from KIPP...